How can Internet of Things (IoT) and Analytics creating compelling digital customer experiences and customer journeys while increasing business agility?
With 86% of customers willing to pay more for a great customer experience, and 89% to switch brands due to a poor one. Internet of Things and Data-driven experiences offer a pathway to business performance.
|Accredent's "IoT Connected Customer Journeys" at Innovation Conference|
Physical Space Customer Experience
Product Customer Experience
Integrated On-line, App, Physical Space and Product Customer Experience
In 2018, 67% of organizations plan Internet of Things (IoT) initiatives. Just 1.5% of executives have a clear vision of what IoT will do for them.